Google Business Profile (GBP), Yelp & Local Map-Pack Call-Overflow Calculator

2. Four Google Map-Pack & Review-Velocity Mechanics (MedSpa, Dental, HVAC & Legal Clinics)

• 1. Intercept Google Maps 3-Pack 'Next-Competitor' Bounce: Mobile searchers tapping 'Call' on Google Business Profile or Yelp dial the #2 competitor within 25 seconds if your line hits voicemail. LeadPulse texts them within 8 seconds while they are still holding their phone.
• 2. Preserve Primary Local Phone Number & NAP Consistency: Uses conditional busy/no-answer call forwarding (3 rings) from your existing local clinic or contractor number—zero change to your Google Business Profile NAP citation.
• 3. Automated 2-Hour Post-Visit 5-Star Review Trigger: Automatically texts completed appointments a 1-tap Google Review link (+~15 new 5-star reviews/mo), compounding your local Map-Pack ranking.
• 4. Private Sentiment Triage Before Public Posting: Prompts clients to reply 1–5 via SMS first or routes service questions directly to your manager before an unhappy caller leaves a 1-star review.

Captures missed Google Maps callers in 8 seconds and triggers post-visit 5-star reviews:

# LeadPulse Google Business Profile (GBP) Call-Overflow & 5-Star Review Script (Your Practice — MedSpa, Dental, HVAC & Legal Clinics)

[Stage 1 — 8-Second Google Maps / Yelp Missed-Call Intercept]
"Hi! Sorry we missed your call at Your Practice—our front desk is assisting another client on Line 1 right now. Did you find us on Google Maps to check availability or pricing? Tap here to grab a priority spot this week: https://cal.com/onbits/vip (or reply here with your question!)"

[Stage 2 — Instant Qualification Reply (When Caller Texts Back)]
"We can help with that right away! Do you prefer a morning or afternoon slot at Your Practice this week?"

[Stage 3 — 2 Hours After Completed Appointment (5-Star Google Review Booster)]
"Hi {{first_name}}, thank you for visiting Your Practice today! As a local practice, Google reviews mean the world to our team. Would you mind taking 20 seconds to share your experience here? https://g.page/r/onbits-review/review"